Citizens’ Advice Bureau Changes

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Lowick Live is publishing the details of the new arrangements for helping people with problems introduced by the Citizens’ Advice Bureau after 2nd October 2017. We are also printing contact details. You will find the leaflet produced by the CAB on the INFORMATION page – just click the link.

The leaflet provides details of the new opening times for face-to- face services across the county. These services can be accessed through a mixture of drop-in sessions and pre-booked appointments. Contact details for other services are provided below.

Northumberland Adviceline.

Telephone: 03444 111 444.
Opening hours – 9am to 4.30pm Monday to Friday.

Clients needing advice will be given a short assessment interview so that the CAB can discuss their options and decide how best to help. This could include:

  Simple information provided at the assessment interview.
  An appointment with our generalist advice service.
  An appointment with a specialist adviser.
  Signposting or referral to another appropriate agency.

Specialist Debt Advice

Debt Helpline: 01670 339960
Opening hours: Monday to Friday 9.00am to 4.30pm.
Text service: Text ‘debt’ to 81400 to receive a call back within 2 working days.

The CAB has introduced a new debt helpline which can be accessed using the above details. Clients who need help with their debts can contact the CAB on the above telephone number or go along to their nearest drop-in session.

Text Service

This is in addition to a recently introduced text ‘debt’ service. Clients who text ‘debt’ to 81400 will receive a call back within 2 working days to discuss their debt problems.

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